Client Relationship Manager
Melissa Britcher, Client Relationship Manager, joined BenefitVision in 2011. She is the client’s go-to person and the liaison with between the client and BenefitVision’s operations team. On-going communication — daily, weekly and monthly — as well as clear documentation and weekly goal-oriented reviews are some keys to her success at managing expectations and ensuring the highest degree of satisfaction.
She started as a Quality Monitor which was a perfect fit with her background in human resources and managing employee benefits. Melissa was integral in developing the current practices to cultivate an improved customer experience, ensure compliance and provide corrective coaching to the Benefit Representatives.
Prior to joining BenefitVision, Melissa worked in Human Resources for 7 years with a variety of positions including recruiting, training, employee relations and benefits administration.
She holds a Bachelor’s Degree in Communications from Pennsylvania State University. Outside of work, she enjoys travelling, working out, and spending time with her two children at the Jersey shore.
Melissa has an office in Southampton, PA.